The Devil Is in the Details

The Devil Is in the Details

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The Devil Is in the Details

“Pleased to meet you, hope you guess my name.” — Keith Richards and Mick Jagger, “Sympathy for the Devil” Last week, I experienced an abysmal customer service episode. Lasting the better part of a full workday, the bitter crescendo left me privately pledging to write about it. Opting not to identify the company, I will merely call them Anon.  On the day in question, my to-do list contained only one important item. My objective was the…

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